Patient Satisfaction: The Concept | Asian Journal of Research in Medicine and Medical Science

Despite extensive research in the disciplines of health and allied fields, patient happiness is still a rather vague notion. No single approach for determining patient satisfaction has been regarded as a "golden universal standard" as of yet. Moreover, the approaches used range from indirect measurements that focus on beliefs, attitudes, and expectations to direct satisfaction/dissatisfaction ratings on various scales and mixed measures. The largest challenge, as experts usually admit, is from the fact that patient happiness is a notion that cannot be measured directly. This necessitates the use of an indicator, which is defined as an observable variable that estimates or points to some other usually unobservable variable. It has also been recommended that the specification of the theoretical link between the indicators and the indicated should justify the choice of particulars in an indicator. The goal of this Commentary/Opinion Article is to expand on the idea of patient satisfaction and the current state of the literature on its conceptualization, in order to enlighten and maybe guide future research in this subject for both health care professionals and social scientists. There are various features and attributes to a health-care event. As a result, in order for patient satisfaction studies to be more relevant, they must offer both global and overall measures of satisfaction as well as detailed information on service characteristics. Despite the fact that there are a variety of generic and specific measures for assessing patient satisfaction, these only provide a partial picture of the true experience of patients and should not be used alone to guide the implementation of future health policies. Many academics have supported for the use of surveys in measuring patient satisfaction, as long as suitable and specified questions are addressed. Others claim that because respondents are pushed to articulate themselves in alien language, patient satisfaction questionnaires do not access an independent phenomena but actively build it. Thereby, questionnaires can be very leading and limiting due to their restrictive format, for example, by concentrating attention on factors the researcher believes are significant and thus limiting the responses. That is, the quality of the replies is only as good as the quality of the questions asked. As a result, if just certain questions are asked, it is possible to lose out on what individuals truly value. Overall, rather than adding to the worldwide, overwhelming collection of healthcare statistics, a deeper understanding of patient satisfaction necessitates a more intensive theoretical and methodological input. Data without context is typically sterile and even misleading here, as it is anywhere.

Please see the link :- https://globalpresshub.com/index.php/AJRMMS/article/view/1015