Comparison of Performance of Indian Aviation Service Providers Using Multi-criteria Decision Models

The goal of this research is to compare the performance of various stakeholders in the Indian aviation sector. Market share, operational efficiency, timeliness, dependability, and customer satisfaction are among the performance characteristics for aviation service providers analysed in the study. The study benchmarks performance in the Indian aviation sector using the multi-criteria decision models Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Analytic Hierarchy Process (AHP). The top seven aviation service providers were chosen for the study: Indigo Airlines, Jet Airways, Air India, Spice Jet, Go Air, Air Asia, and Vistara. The investigation' findings would allow aviation service providers to identify their strengths and limitations, as well as take efforts to enhance their performance.

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