Comparison of Performance of Indian Aviation Service Providers Using Multi-criteria Decision Models

The objective of this study is to compare the performance of players in the Indian aviation industry. The performance indicators for aviation service providers considered in the study include market share, operational efficiency, punctuality, reliability, and customer satisfaction. The study uses the multi-criteria decision models Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) and Analytic Hierarchy Process (AHP) to benchmark performance in the Indian aviation industry. The sample selected for the study comprise the top seven aviation service providers, viz. Indigo Airlines, Jet Airways, Air India, Spice Jet, Go Air, Air Asia, and Vistara. The results of the analysis would enable the aviation service providers to identify their strengths and weaknesses, and take appropriate steps to improve their performance.

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